Aicha Bah-Gersing

As a seasoned leader with over 10 years of experience in support leadership roles within recurring revenue software and cloud businesses, I am dedicated to driving exceptional customer experiences and building high-performance teams. Currently serving as the Vice President of Support at GitHub, I am responsible for overseeing the full spectrum of support offerings, from free to enterprise tiers.

In my role, I lead a global team of over 200 professionals spanning various support functions, ensuring round-the-clock assistance for GitHub’s diverse user base. With a focus on operational excellence and efficiency, I drive a data-driven culture while prioritizing customer satisfaction and team development.

My experience includes managing distributed teams, both remotely and asynchronously, fostering collaboration and innovation across regions. I love building and nurturing senior-level relationships, representing GitHub at industry events, and elevating the company’s profile within the community.

With a commitment to GitHub’s leadership principles, including being customer obsessed and embracing a growth mindset, I strive to continuously optimize support operations and enhance the overall user experience. Join me in revolutionizing the developer platform at GitHub, where we believe that anything is possible when we work together to change the world.